Refund Policy
Your purchase is protected end-to-end. Here's exactly when and how refunds are issued.
100% Buyer Protection
If your tickets don't arrive in time for the match, you'll be refunded in full — no questions asked.
Cancelled matches
If a match is officially cancelled and not rescheduled, you receive a full refund of the ticket price.
Postponed matches
Tickets remain valid for the rescheduled date. If you can't attend, contact us for a refund of the ticket price.
200% Guarantee
In the rare case of undelivered tickets, we refund up to 200% of the ticket price to help you find an alternative.
When refunds apply
- Match officially cancelled by the organiser and not rescheduled.
- Tickets not delivered before kickoff.
- Tickets that don't grant entry to the venue, verified with documentation.
When refunds don't apply
- Change of mind after the order has been confirmed.
- Failure to attend the match for personal reasons.
- Restrictions imposed by the venue that apply to all ticket holders (e.g. weather delays).
How to request a refund
Use the order link in your confirmation email and select "Request refund". Eligible refunds are processed back to the original payment method within 5–10 business days.